Privacy Policy

Data Protection/Privacy Policy

We are committed to protecting your privacy. We use the information we collect about you to provide a more personalised experience. We may also use it to tell you about changes in our services or about special offers and Cobb & Co. deals we think you’ll find valuable.

Please advise us if you wish to stop receiving promotional material from us.

We do not sell, trade or rent your personal information to others. By using our website you consent to the collection of this information. Any changes to our privacy policy will be advertised on this page so you are always clear on what information we collect, how we collect it and to whom we disclose it.

Sharing your information

Cobb Group Limited does not share your information with other companies. We are committed to the following: Maintaining confidentiality of customer information, protecting the privacy of customers, and treating customer information responsibly. Personal information provided online (email, telephone, physical addresses) is used for the purpose of fulfilling orders of gift vouchers and Cobb deals only.

If you have any questions please contact us at the Cobb Group Limited headquarters.

 

Terms and Conditions

Our Guarantee

Cobb Group Limited is proudly a New Zealand business. We are committed to providing an excellent level of service to all customers. If you have any questions, please don’t hesitate to contact us. We also welcome customer emails and feedback at info@cobb.co.nz which we will respond to promptly.

Reservation Terms and Conditions: Internet e-mail reservations must be made at least one day in advance, however, bookings made over the phone can be made immediately.

Handling Complaints

Cobb Group Limited and the store management team deal with complaints effectively, in a fair, confidential, and speedy manner. We endeavour to respond to all complaints within five working days.

Pricing

Prices are in New Zealand Dollars and include Goods and Services Tax within New Zealand.

Payment

Payments can be made by credit card (VISA or MasterCard) or by Internet Banking. We only accept New Zealand credit cards.

Delivery Policy

Delivery of our goods are immediate. Once payment is complete the purchaser has immediate access to purchased goods (gift vouchers and deals) by way of email or PDF print.

Website Security

All of our transactions take place in a secure environment and we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. The website registers each individual with their e-mail address and a password – both of which you provide. You are entirely responsible if you do not maintain the confidentiality of your ID and password. You are entirely responsible for all activities that occur under your user ID and password. If there has been any unauthorised use of your user ID or any breach of security known to you, you must inform us immediately.

Processing Methods

Cobb Group Limited has selected Paystation as our third-party provider. Paystation is a Paymark Certified Solutions Provider that specialises in payment enabling technologies for eCommerce applications, making payment processing easy and lowering the technology entry level and cost. Paystation also meet the ongoing requirements for participation in the programme. This means that we have proven our ability to provide payment solutions that meet the high standards required by New Zealand banks.

Third-Party (hosted) Processing

This secure HTTP interface allows you to provide the most secure method of payments processing for customer-facing eCommerce sites. Whilst protecting your customer’s private details it also allows you to participate in the Verified by Visa and MasterCard Secure code fraud reduction schemes, saving you money on some of the risks of chargebacks. This is the type of processing that is most commonly approved by the banks. For more information on Paystation click here.

Cancellation and Refund Policy

Once your order has been made through our online purchase system you cannot cancel it. If you wish to refund your purchase you must contact Cobb Group Head Office within five business days to arrange a refund for gift vouchers or Cobb deals. All vouchers and deals must still be within their non-expiry dates.

 

Note: Redeem at participating Cobb & Co. locations. Please call or email us to discuss the reason for requesting a return at info@cobb.co.nz or +64 7 281 1197.